Welcome to SkyTech IT Store ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, safeguard, and disclose your information when you visit our website (skytechitstore.com) and purchase laptops, custom PCs, computer accessories, or any other IT hardware in Nepal.

1. Information We Collect

When you interact with SkyTech IT Store, we may collect the following types of information:

• Personal Identification Information: Name, billing address, delivery address in Nepal, email address, and phone number when you register an account or place an order.
• Transaction Data: Details about the IT products you have purchased from us and payment methods chosen (e.g., eSewa, Khalti, Fonepay, Bank Transfer, or Cash on Delivery). Note: We do not store your direct banking passwords, PINs, or credit card details on our servers.
• Technical Data: IP address, browser type, device type (mobile or desktop), and operating system used to access our website.
• Communication Data: Chat logs, WhatsApp messages, or emails sent to our customer support team for tech advice or warranty claims.

2. How We Use Your Information

We use the collected data strictly to provide you with the best e-commerce experience in Nepal. Your data is used to:

• Process and fulfill your orders, including delivery to your address in Kathmandu or outside the valley.
• Communicate order confirmations, tracking updates, and delivery statuses.
• Provide efficient customer support and process official hardware warranty claims.
• Improve our website’s layout, loading speed, and product offerings based on user browsing behavior.
• Send promotional emails or SMS regarding new laptop arrivals, discount campaigns, or tech deals (only if you have opted-in to our newsletter).

3. Sharing Your Information with Third Parties

SkyTech IT Store does not sell, rent, or trade your personal information. However, to operate our business successfully in Nepal, we may share essential data with trusted third-party service providers:

• Delivery & Courier Partners: We share your name, phone number, and delivery address with local courier services to ensure your orders reach you safely across Nepal.
• Payment Gateways: When paying online, your payment details are processed securely by our trusted gateway partners (such as eSewa, Khalti, or commercial banks).
• Legal Compliance: We may disclose information if required by the laws and government authorities of Nepal to prevent fraud or illegal activities.

4. Data Security

We take data security seriously. SkyTech IT Store utilizes SSL (Secure Socket Layer) encryption to ensure that all data passed between your web browser and our servers remains private and secure. While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the internet is 100% secure.

5. Cookies Policy

Our website uses "cookies" to enhance your shopping experience. Cookies are small text files stored on your device that help our website remember your cart items, login status, and user preferences. You can choose to disable cookies through your browser settings, but please note that some features of our WooCommerce store may not function properly without them.

6. Your Data Rights

As a valued customer, you have the right to:

• Access, update, or correct the personal information stored in your SkyTech account dashboard.
• Request the deletion of your account and personal data from our servers.
• Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our team: